"It was my misfortune on Friday (30) to have my Logan Air flight from Carlisle to Southend cancelled, as a result the alternative option the Airline offered was a coach ride to Glasgow then a flight to Southend. Well bang on time if not a few minutes early your driver with a very clean Coach in and out arrived and off we went needless to say the closer we got to Glasgow the worse the weather became and when we eventually arrived your driver got so close to the Car Park on her nearside did we get WET no chance. If I lived in Carlisle and not near London I would have no hesitation in recommending your company time after time on the understanding that we could have the same Driver each time as she is a credit not only to herself but to your company I sincerely hope that she got back safe and sound with no major problems Yours Thankfully "
"What a great day we had. Thank you for sending us your best driver! Jodie is a credit to your company, not only did we feel safe with her behind the wheel, she is warm, friendly and nothing is too much trouble. We won’t hesitate to recommend Metcalfe Coaches and hopefully use you again in the future. Best wishes."
"Hi Chris, Just a quick note to say a huge thank you for your help and persistence to sort us a bus home from Manchester. Without your help there is no way we would have found a way home for all 88 kids and 7 staff. We are currently passing Lancaster in a great coach with a top driver. At times like that you need people to step up and help, and you certainly did that. We are all grateful, and so pleased that QEGS has such great support from local firms like yours. Thanks again."
A massive thank you
"A quick message to say thank you to Jodie who helped my mum after she fell at the start of Beamish on 16/12/22. I am very grateful for the care and compassion that she showed while helping me bring her back to the entrance for first aid. She sat with us and had a cup of tea with us to make sure that she was OK. Please congratulate her - you have a fantastic member of staff there! Mum is fine now, thank you. "
Day at Beamish
"We Hired a mini bus services from Metcalfe for our special trip to Lake District. The services and the interactions that we had with Chris during this trip was highly impressive. The condition of the minibus and the way the drivers interacted with us was very professional and would definitely recommend my friends to use metcalfe coaches !! - Priya"
Lake District Trip
"The Carlisle and District Rambling and Fell Walking Club have been using the services of Metcalfe coaches for well over a year on a regular basis both for regular walks, generally twice a month, and also for special outings. On each and every occasion the sevice has been faultless; the firm's director Mr. C. Firth sets and maintains the highest standards of customer service including professionalism, punctuality and coach presentation and a flexibility to meet the customer's needs that is outstanding. I would have no hesitation in giving the company the highest recommendation."
Top Class Service
"Having booked Metcalfe Coaches for the first time, I was very impressed with the quality and punctuality of service provided. The driver was very polite and provided an exceptionally smooth ride. I have no hesitation in recommending 5 stars !!"
Weekend Golfing Trip
"I was trying to hire a minibus for a Sunday Lunch for 14. How difficult could it be? Apparently very! I emailed 9 companies. Luckily one of them was Metcalfes. Within 24 hours I had received a very decent quote. One other company contacted me 6 days later with a quote almost double of Metcalfes, the other 7 companies never got back to me. The mini bus that arrived was one of the nicest we had ever been in, beautifully upholstered and spotless, our driver Nigel was fabulous, friendly and didn't mind the lack of volume control of all of us! Everyone was thrilled with the quality and ease of hiring from Metcalfe's,"
"We would like to thank you for your excellent mini bus service on our wedding day. The coach was immaculate and our driver was professional, on time and efficient. We would highly recommend your company to other people looking for a great service and good value for money. Thank you for helping to make our day special."
Our Wedding Day Transport
"Great services. Arrived on time for both journeys. Drivers were professional and helpful and the Mini bus clean and tidy. Good price. I would have no hesitation in recommending them or using them again."
Riga Holiday - Prestwick Airport
"Thank you so much for the lovely coach which we had today for our Lady Captains Away Day. Coach was on time, driver (Tracy) was absolutely perfect, so professional and helpful. Would like to have her again for our next trip if possible. Thank you again."
Lady Captains Away Day